Shipping + Returns

Shipping
 
To make things easier for the Customer, shipping rates are fixed for pick up, shipping in Canada and International shipping. These prices are subject to change depending on current rates but will be clearly stated at checkout. Most shipping costs for Inspyred Creations will exceed the actual costs of shipping orders. Please keep this in mind if returning or repairing an order. 
 
All in stock orders will be shipped within 5 business days of the order processing unless otherwise informed by Inspyred Creations. 
 
Custom Creations will be shipped according to individual Custom Creation agreements. 
 
Shipping costs are non refundable. Please see Returns and Refunds for exceptions and further conditions. 
 
Shipping categories are described as
 
Pick up – This option is available for local orders. All pick up orders must be arranged through the Contact Page or through email. Pick up within timeframes to be arranged after order. 
 
Canada – This option is available for orders shipped with in Canada.
 
International – This option is available for any orders shipped outside of Canada
 
Returns
 
Any purchase can be returned within 30 days of the Customer’s receiving the purchase. Contact through email or through the contact page on the website is required to start the refund process. All items purchased on InspyredCreations.ca must be returned by mail. (Add address?) 
 
Refunds
 
Any order cancelled before shipping will be refunded in full, including shipping. Any refunds on shipped products will be issued within 7 business days of Inspyred Creations receiving the return. Processing time may vary per order. Shipping on returns is not refundable. 
 
Broken or Damaged Creations
 
All Luxe Creations come with a lifetime warranty. Any broken Luxe pieces can be returned to Inspyred Creations (address?) at the purchasers expense for free repairs anytime. Contact through email or the contact form on the website is required to start the repair process. Repairs will be completed and reshipped in 10 days of Inspyred Creations receiving the purchase unless otherwise communicated by Inspyred creations. Contact Inspyred Creations if the order is a rush repair. Please provide a copy of the warranty card with the piece to be repaired or send a digital copy when contacting Inspyred Creations for repair. 
 
All other Inspyred Creations products that break or are damaged in transit are available for free repair for 120 days, guaranteed. Date of purchase and contact through email or through the contact page is required to start the repair process. Repairs will be completed and reshipped in 10 days of Inspyred Creations receiving the purchase unless otherwise communicated by Inspyred Creations. Contact Inspyred Creations if the order is a rush repair. Shipping for repairs on orders not damaged in transit is at the customers expense. All orders damaged in Transit are eligible for free repair and reimbursement for any shipping costs incurred by the Customer. Please contact Inspyred Creations for repairs exceeding 120 days from purchase. 
 
Custom Creations
 
Any Custom Creation order cancelled within 5 days is fully refundable. Any items shipped to Inspyred Creations for use in a Custom Creation will be returned at Inspyred Creations’ expense. Items may be altered if work on the Custom Creation has already begun. Any cancellation after 5 days a Custom Creation order is finalized and/or 5 days after Inspyred Creations receives the personal items from customer, a $100 charge will be applied for return of items and work already provided on the Custom Creation. If this has been taken as a deposit for the Custom Creation, a refund of any remaining deposit will be issued. 

Need help?

Contact us at Meagan@InspyredCreations.ca for questions related to refunds and returns.